Frequently Asked Questions

Q1. Do you charge per hour?

At Plumber To Your Door, we don’t charge by the hour for our plumbing services. Instead, we offer pricing by the job, meaning we’ll give you a fixed price for the entire project upfront, so you know exactly what to expect before we start the work.

Q2. Do you provide free estimates?

At Plumber To Your Door, we believe in transparency and providing accurate pricing for our plumbing services. As such, we do not offer free estimates, but we do offer competitive and fair pricing for all of our work.

Q3. Why choose Plumber To Your Door?

Plumber To Your Door is a family-owned plumbing company with years of experience providing honest, high-quality work to our customers. We pride ourselves on being there when you need us, whether it’s for routine maintenance or an emergency plumbing situation.

Q4. Do you offer a warranty on your work?

At Plumber To Your Door, we stand behind the quality of our work and offer a 12-month warranty on all plumbing services we provide. This means that if any issues arise within the warranty period, we will return and fix the problem at no extra cost to you.

Q5. Do you offer same-day plumbing service?

Plumber To Your Door understands that some plumbing issues require urgent attention, and depending on our schedule, we aim to provide same-day plumbing service or respond as soon as possible to get to you fast in case of plumbing emergencies.

Q6. Are your plumbers licensed and insured?

Yes, all our plumbers are fully licensed and insured. We ensure that our team is up-to-date with the latest plumbing techniques and safety standards to provide you with the best service possible.

Q7. How quickly can you respond to a plumbing emergency?

We pride ourselves on our fast response times. In most emergency situations, we aim to have a plumber at your location within 60-90 minutes of your call.

Q8. What method of payment do you accept?

We accept Visa or Mastercard for credit card payments, E-transfer as another digital payment option, cheques for new installations and renovations only, and cash payments. Please note that we cannot provide change for cash payments, and there is no discount for paying in cash.

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